Roy Graff

Chinese tourists are high on the priority lists for the tourism industry in Europe and the US. But are they ready for this new creed of guests? Hospitality expert for China Roy Graff gives some advises in the International Business Times. 

The International Business Times:

Roy Graff, founder and managing director of China Contact, said the growth of the Japanese market may have changed the industry slightly, but it “was just a drop in the ocean compared to what Chinese tourism can impact.”

Japanese travelers, he said, compelled hotels to offer more rooms with twin beds or provide baths instead of showers. But the Chinese have their own unique travel habits.

“There are certain amenities they will expect in their room,” Graff notes, “such as slippers, a kettle to make tea, instant noodles and chopsticks.” They also expect a breakfast menu that has less cheese Danish and more meat and congee.

And these are just the basics. If a hotel really wants to attract Chinese customers, it needs to offer a Chinese-language TV channel and have printed information like maps and brochures in simplified Chinese. If it’s a larger hotel, there should be someone on staff who can speak Mandarin. Going further, Chinese groups should not be allocated rooms on any floor containing the number four because it sounds like the Mandarin word for death. Also, red is lucky, but too much white is frowned upon…

“When companies talk about global marketing, they cannot say ‘Well it’s China.’ It has to be an integral part,” Graff said. “The issue is that if you have a global Twitter or Facebook marketing plan, you need a separate plan for their Chinese equivalents.”

More in the International Business Times.

Roy Graff is a speaker at the China Speakers Bureau. Do you need him at your meeting or conference? Do get in touch or fill in our speakers’ request form.

On Thursday November 1 the China Weekly Hangout will focus on eight years of harmonious society under Hu Jintao and what we can expect the next eight years under Xi Jinping. Including Janet Carmosky who will report on the findings during the National Committee on US-China Relations China Town Hall on Monday. The CWH is held on 10pm Beijing time, 3pm CET (Europe) and 10pm EST (US). More on the logistics of the hangout later this week at the China Herald or our event page at Google+.

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