Ben Cavender, associate principal at China Market Research Group (CMR) noted that there is always the risk that a startup vendor will overpromise but under-deliver.
“It’s very possible that the startup does not have a fully functional product, despite what they claim, as well as lack the resources to provide good customer service and support,” he said.
Ultimately, this means customers won’t get adequate support when problems arise or when their business is scaling up faster than IT can handle, he said.
The China Weekly Hangout offers each Thursday a debate on China’s current affairs. Today the focus will be on innovation in China. October 18 we will discuss the question what China’s telecom giant Huawei could have done in defending itself against the attacks by US Congress. For upcoming debate, sign up at our China Weekly Hangout page.
- Hermes, best of the best for luxury buyers – Ben Cavender (chinaspeakersbureau.info)
- Cost consciousness pushes travelers online – Ben Cavender (chinaspeakersbureau.info)
- The war for talent – Ben Cavender (chinaspeakersbureau.info)
- Anti-China hysteria in the US “concerning” – Shaun Rein (chinaherald.net)